Whilst apprentices are carrying out their day to day role, they will be observed by a dedicated Skills Coach, who will offer support and guidance to enhance their knowledge. 

Operational management

Able to input into strategic planning and create plans in line with organisational objectives. Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness and able to identify and shape new opportunities. Creation and delivery of operational plans including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.

Leading people

How to effectively lead, support and develop people in the workplace taking into account equality legislation.



Able to chair meetings, hold difficult conversations, deliver constructive feedback and understand how to raise concerns.


Decision making

Able to undertake critical analysis and evaluation to support decision making.


Use of effective problem solving techniques.

Project management

Knowledge of the project life cycle and how to successfully deliver a project.


Able to monitor budgets, provide reports and consider financial implications of decisions and approach accordingly.


Self-awareness and msnagement of self

Understand own impact and emotional intelligence and different learning and behaviour styles.


Managing people

Knowledge of people and team management models including team dynamics and motivation techniques. Understand HR procedures, legal requirements and a range of performance management techniques.


Building relationships

How to manage customer and stakeholder relationships and facilitate cross team working to deliver organisational objectives.



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