CUSTOMER SERVICE PRACTITIONER LEVEL 2 APPRENTICESHIP
Their core responsibility of a customer service practitioner is to provide a high quality service to customers delivered from the workplace, digitally, or through going out into the customer’s own location.
This is a Level 2 apprenticeship.
Typically, 12 months.
Apprentices should be at least 16 years old and have achieved Level 1 functional skills in English and Maths.
Typical job roles
Customer Service Assistant, Customer Service Trainee, Customer Service Administrator
In addition to their apprenticeship, apprentices will achieve their Level 2 functional skills in English and Maths.
Learning modules include topics such as: Knowing your Customers, Product Service and Knowledge, Regulations and Legislation, Dealing with Customer Conflict and Challenge, Customer Experience, Personal Organisation, Communication and Interpersonal Skills
Dedicated skills coach to support apprentices throughout their entire learner journey
Regular one to one workplace visits
Flexible and innovative training methods geared to different learning styles
24/7 access to digital learning content, ensuring apprentices have everything they need to support and accelerate learning
Free NUS Apprentice Extra card, allowing apprentices to access discounts on the high street and on other well-known brands
Upon completion, apprentices can progress onto the Level 3 Advanced Apprenticeship in Customer Service or to a more senior role.
Funding and financial support
Employers paying the Apprenticeship Levy can use their funds to cover the cost of apprenticeship training while a range of government funding is available for non-levy organisations. Other financial support is available for employers and apprentices depending on circumstances.
Download the Customer Service Level 2 Apprenticeship brochure for apprentices.
Download the Customer Service Level 2 Apprenticeship brochure for employers.