A Business Administrator’s role is to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.


This is a Level 2 apprenticeship.


Typically, 12 months.

Entry requirements

The programme is for new recruits or existing employees who already work within support functions. Apprentices should be at least 16 years old.

Typical jobs

Business administrators, office juniors, receptionists/medical receptionists, junior legal secretaries or junior medical secretaries. 


In addition to the Business Administration Level 2 Apprenticeship, apprentices will achieve their level 2 Diploma in Business Administration and their Level 1 Functional Skills in Maths, English and ICT 

Programme overview

Learning modules include topics such as:

  • Making and receiving telephone calls, helping with the organisation of meetings and events, dealing with travel requests, handling mail, record keeping and using electronic message systems and office equipment
  • Taking notes, arranging travel and meetings, welcoming visitors, handling mail and using electronic message systems and office equipment
  • Welcoming visitors, handling mail, making and receiving telephone calls, using electronic message systems and office equipment
  • Dedicated skills coach to support apprentices throughout their entire learning journey
  • Regular one to one workplace visits
  • Flexible and innovative training methods geared to different learning styles
  • 24/7 access to digital learning content, ensuring apprentices have everything they need to support and accelerate learning
  • Free NUS Apprentice Extra card, allowing apprentices to access discounts on the high street and on other well-known brands

Progression opportunities

Upon completion, apprentices can progress to a more advanced business administrator role.

Funding and financial support

Employers paying the Apprenticeship Levy can use their funds to cover the cost of apprenticeship training while a range of government funding is available for non-levy organisations. Other financial support is available for employers and apprentices depending on circumstances.


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