CUSTOMER SERVICE APPRENTICESHIP - SCQF LEVEL 6
 

Who is it for?
 

This programme is ideal for employees already working in customer facing roles looking to develop high-end customer service skills. 
 

Qualification
 

SVQ in Customer Service at SCQF Level 6 
 

Duration
 

12 months
 

Entry requirements
 

Candidates should have completed the Customer Service Apprenticeship at SCQF Level 5, or have equivalent qualifications or experience.
 

Typical job roles
 

Customer Service Supervisor, Customer Service Manager, Customer Service Team Leader, Customer Relations Officer, Customer Support Agent and more
 

Programme overview
 

Combines both work-based learning and experience with intensive instructor-led training courses to build and develop relevant industry skills.

Dedicated account manager and training consultant to support employers and apprentices throughout their apprenticeship journey.

Regular remote sessions using Microsoft Teams.

Flexible and innovative training methods geared to different learning styles.
 

Progression
 

After completing this apprenticeship, employees will add value and have the skills, knowledge and behaviours to take on a more senior role within the organisation, or progress into employment across a wide range of sectors including local councils. 
 

Funding and financial support
 

Skills Development Scotland will contribute towards the training costs.  For apprentices aged 16-19 years, apprenticeship training costs are 100% funded. For apprentices aged 20-24 years, a proportion of the training costs will be covered with employers meeting the rest.