CUSTOMER SERVICE APPRENTICESHIP - SCQF LEVEL 5
 

Who is it for?
 

This programme is ideal for individuals starting a career in customer service or to develop and upskill employees already in customer facing roles.
 

Qualification
 

SVQ in Customer Service at SCQF Level 5
 

Duration
 

9-12 months
 

Entry requirements
 

There are no formal entry requirements although candidates need to have the commitment and aptitude to achieve all elements of this apprenticeship.  
 

Typical job roles
 

Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative, Service Agent, Customer Liaison Officer and more
 

Programme overview
 

Combines both work-based learning and experience with intensive instructor-led training courses to build and develop relevant industry skills

Dedicated account manager and training consultant to support employers and apprentices throughout their apprenticeship journey

Regular remote sessions using Microsoft Teams

Flexible and innovative training methods geared to different learning styles
 

Progression
 

After completing this apprenticeship, employees will have the skills, knowledge and behaviours to take on a wide range of customer service roles. They could also progress to a Customer Service Apprenticeship at SCQF Level 6. 
 

Funding and financial support
 

Skills Development Scotland will contribute towards the training costs.  For apprentices aged 16-19 years, apprenticeship training costs are 100% funded. For apprentices aged 20-24 years, a proportion of the training costs will be covered with employers meeting the rest.