The main purpose of the infrastructure technician is to provide support to internal and external customers, helping them to be productive when using technology, and using tools to problem solve and troubleshoot non-routine problems.



This is a Level 3 apprenticeship.


Typically, 12-15 months.

Entry requirements

This is for new recruits with an interest in working in IT and existing employees wanting to upskill. Apprentices should be at least 16 years old.

Typical job roles

Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support


Blue tick bullet Knowledge modules are certified by BCS – The Chartered Institute for IT

Blue tick bullet Includes industry recognised qualifications - Microsoft, Cisco and CompTIA

Blue tick bullet In addition to their apprenticeship, apprentices will achieve their Level 2 Functional Skills in English and Maths

Programme overview

Blue tick bullet Learning modules include: Networking and Architecture, Mobile and Operating Systems, Cloud Services, Coding and Logic, Business Processes

Blue tick bullet Dedicated skills coach to support apprentices throughout their entire learner journey

Blue tick bullet Regular remote sessions using Microsoft Teams

Blue tick bullet Flexible and innovative training methods geared to different learning styles

Blue tick bullet 24/7 access to digital learning content, ensuring apprentices have everything they need to support and accelerate learning

Blue tick bullet Free NUS Apprentice Extra card, allowing apprentices to access discounts on the high street and on other well-known brands

Progression opportunities

Upon completion, apprentices can enter a number of networking engineering pathways such as engineer, administration or security.

Funding and financial support

Employers paying the Apprenticeship Levy can use their funds to cover the cost of apprenticeship training while a range of government funding is available for non-levy organisations. Other financial support is available for employers and apprentices depending on circumstances. 

Interested in this apprenticeship? Contact our team today




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