INFRASTRUCTURE TECHNICIAL LEVEL 3
The main purpose of the infrastructure technician is to provide support to internal and external customers, helping them to be productive when using technology, and using tools to problem solve and troubleshoot non-routine problems.
This is a Level 3 apprenticeship.
Typically, 12-15 months.
This is for new recruits with an interest in working in IT and existing employees wanting to upskill. Apprentices should be at least 16 years old.
Typical job roles
Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support
Knowledge modules are certified by BCS – The Chartered Institute for IT
Includes industry recognised qualifications - Microsoft, Cisco and CompTIA
In addition to their apprenticeship, apprentices will achieve their Level 2 Functional Skills in English and Maths
Learning modules include: Networking and Architecture, Mobile and Operating Systems, Cloud Services, Coding and Logic, Business Processes
Dedicated skills coach to support apprentices throughout their entire learner journey
Regular remote sessions using Microsoft Teams
Flexible and innovative training methods geared to different learning styles
24/7 access to digital learning content, ensuring apprentices have everything they need to support and accelerate learning
Free NUS Apprentice Extra card, allowing apprentices to access discounts on the high street and on other well-known brands
Upon completion, apprentices can enter a number of networking engineering pathways such as engineer, administration or security.
Funding and financial support
Employers paying the Apprenticeship Levy can use their funds to cover the cost of apprenticeship training while a range of government funding is available for non-levy organisations. Other financial support is available for employers and apprentices depending on circumstances.
Interested in this apprenticeship? Contact our team today