Whilst apprentices are carrying out their day to day role, they will be observed by a dedicated Skills Coach, who will offer support and guidance to enhance their knowledge.

Operational management

Able to input into strategic planning and create plans in line with organisational objectives. Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness and able to identify and shape new opportunities.  Creation and delivery of operational plans including setting KPIs, monitoring performance against plans, producing reports, providing management information based on the collation, analysis and interpretation of data.  

Managing people

Able to manage talent and performance, develop, build and motivate teams by identifying their strengths and enabling development within the workplace.  Able to delegate and enable delivery though others.

Decision making

Able to undertake critical analysis and evaluation to support decision making. Use of effective problem solving techniques. 


Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style.  Able to chair and present meetings using a range of media.  Use of active listening and able to challenge and give constructive feedback.

Project management

Plan, organise and manage resources to deliver required outcomes.  Monitor progress and identify risk and mitigation.  Use relevant project management tools.


Able to monitor budgets and provide reports, and consider financial implications of decisions and approach recommendations accordingly.

Self-awareness and management of self

Understand own impact and emotional intelligence and different learning and behaviour styles.

Building relationships

Able to build trust and use effective negotiation and influencing skills and manage conflict.  Able to identify and share good practice and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans.

Leading people

Able to communicate organisational vision and goals and how these to apply to teams. Support development through coaching and mentoring and enable and support high performance working.  Able to support the management of change within the organisation.


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